Privacy Policy
Privacy Policy Lutra is committed to protecting the privacy and security of your personal information. This privacy policy outlines how we collect, use, and safeguard the information you provide to us when you use our website or interact with us in any way. By accessing or using our website, you consent to the collection, use, and disclosure of your information in accordance with this privacy policy.
- Information We Collect:
- Personal Information: When you visit our website, create an account, place an order, or communicate with us, we may collect personal information such as your name, email address, mailing address, phone number, and payment information.
- Non-Personal Information: We may also collect non-personal information automatically as you navigate our website. This may include your IP address, browser type, device information, and browsing patterns.
- How We Use Your Information: We may use the information we collect for various purposes, including:
- Processing and fulfilling your orders
- Providing customer support and responding to inquiries
- Sending you order confirmations, updates, and promotional emails
- Analyzing website usage and improving our services
- Cookies: We employ the use of cookies. By accessing the site, you agreed to use cookies in agreement with Lutra’s Privacy Policy.
- Order Information: We retain order information, including purchase history and transaction details, for as long as necessary to process orders, provide customer support, and comply with legal obligations. This may include retaining information related to warranties, returns, and product recalls.
- Account Information: If you create an account on our website, we will retain your account information for as long as your account is active or as needed to provide you with services. If you choose to deactivate or delete your account, we may retain certain information to prevent fraud, resolve disputes, enforce our policies, or comply with legal requirements.
- Communication Records: We may retain records of communications with customers, such as emails, chat logs, and customer service inquiries, for a reasonable period to address customer inquiries, improve our services, and ensure compliance with legal obligations.
- Marketing Preferences: If you have provided consent to receive marketing communications from us, we will retain your marketing preferences until you choose to unsubscribe or opt out. If you unsubscribe from marketing communications, we may retain certain information to ensure that we respect your preferences in the future.
- Data Deletion Requests: If you would like us to delete or erase your personal information from our records, please contact us using the information provided in this privacy policy. We will review and process your request in accordance with applicable laws and regulations.
- Data Anonymization: In some cases, we may anonymize or aggregate customer information for statistical or analytical purposes. Anonymized data does not identify individuals and may be retained indefinitely for research, analysis, and reporting purposes.
- Legal Requirements: We may retain customer information as required by law, regulation, or legal process, including but not limited to tax, accounting, and auditing purposes.
- Your Rights: You have the right to request access to, correction of, deletion of, or restriction of processing of your personal information in accordance with applicable data protection laws. If you have any questions or concerns about our data retention practices or wish to exercise your rights, please contact us using the information provided in this privacy policy.